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Passengers complained of ‘chaos’ at Bristol Airport’s passport control last night after a nationwide eGate outage caused chaos at Heathrow, Luton and Stansted

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Passengers complained of ‘chaos’ at Bristol Airport’s passport control last night after a nationwide eGate outage caused chaos at Heathrow, Luton and Stansted

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Passengers complained of ‘chaos’ at Bristol Airport’s passport control last night after a nationwide eGate outage caused chaos at Heathrow, Luton and Stansted.

Photos and video on social media show crowds of travellers from ‘multiple flights’ forming ‘hour-long’ queues at Bristol amid claims there were just three staff checking passports.  

‘Chaos at @BristolAirport passport control!

Waiting an hour here. If you’re going to have multiple flights arriving at once why only 3 personnel checking passports? Sort yourself out,’ one passenger wrote. Another said: ‘@BristolAirport hour wait to get half way to passport control, buy active followers screaming kids everywhere in a poorly ventilated area.

Think this is acceptable?’

A Bristol Airport spokesperson told MailOnline: ‘On behalf of UK Border Force, we apologise for the delay in passengers passing through immigration yesterday evening. This was the result of a UK Border Force systems failure during a busy arrivals period. 

‘We appreciate the frustration that customers experienced and UK Border Force will complete a full investigation into the cause.’

Yesterday the Home Office admitted there was an eGate outage at a ‘number of ports’, with officials at Luton apparently telling exasperated passengers that there was a ‘national outage’.One traveller revealed he’d waited two hours after arriving from Amsterdam.

The eGates are managed by the £372million central UK-wide security database which was rushed into use in June when it was already more than three years overdue. The gates can be used by adults with a biometric or ‘chipped’ passport.

It marked the third time in three months that there has been a failure of the gates at airports in the UK.There are more than 270 eGates across 15 air and rail ports in Britain and they have been in place for British and EU nationals to use since 2008. 

Passengers complained of 'chaos' at Bristol Airport's passport control last night after a nationwide eGate outage

Passengers complained of ‘chaos’ at Bristol Airport’s passport control last night after a nationwide eGate outage

Photos and video on social media show crowds of travellers from 'multiple flights' forming 'hour-long' queues at Bristol amid claims there were just three staff checking passports

Photos and video on social media show crowds of travellers from ‘multiple flights’ forming ‘hour-long’ queues at Bristol amid claims there were just three staff checking passports

'Chaos at @BristolAirport passport control! Waiting an hour here. If you're going to have multiple flights arriving at once why only 3 personnel checking passports? Sort yourself out,' one passenger wrote

‘Chaos at @BristolAirport passport control!Waiting an hour here. If you’re going to have multiple flights arriving at once why only 3 personnel checking passports? Sort yourself out,’ one passenger wrote

A Twitter user queueing at London Heathrow Airport said it was a 'complete shower' and 'b****y massive queue'

A Twitter user queueing at London Heathrow Airport said it was a ‘complete shower’ and ‘b****y massive queue’

<div class="art-ins mol-factbox news halfRHS" data-version="2" id="mol-3f395c30-42cf-11ec-b036-137b55608fc5" website stuck in hour-long queues at Bristol passport control

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